Consumer tips:

These are fellow speakers that I know and trust to give you great programs:

  • Eric Chester specializes in "Generation Why" and how they work.
  • Jeannie Davis of "Now Hear This, Inc." specializes in customer service phone skills programs.
  • Scott Friedman specializes in Humor, Motivation, Sales and Customer Service
  • Tim Gard specializes in Motivation, Humor, Training and Customer Service.
  • Barbara Glanz, CSP  Expert in: Motivation and Retention, Customer Service, Work/Life Balance, Change.
  • Ruby Newell-Legner specializes in Customer Service, Relationships and Team Building
  • Judy Sabah specializes in Change, Organizational Culture and Coaching.
  • Margie Seyfer specializes in Customer Service, Motivation and Time/Self-Management.
  • Diane Sieg specializes in Balance, Motivation and Stress Management.

Here are some sites to check if you're interested in learning more about developing standards: